Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Contact Information: Name, email address, phone number, and ZIP code when you request quotes or contact us.
• Vehicle Information: Make, model, year, and problem description when you use our quote request service.
• Communication Data: Messages you send to us or to mechanics through our platform.
• Usage Data: Information about how you interact with our website, including pages visited, time spent, and clicks.

2. How We Use Your Information

We use the information we collect to:

• Connect you with certified auto repair shops in your area
• Process and respond to your quote requests
• Send you updates about your repair inquiries
• Improve our services and user experience
• Communicate with you about promotions or service updates (with your consent)
• Prevent fraud and ensure platform security

3. Information Sharing

We share your information in the following circumstances:

• With Partner Shops: When you request quotes, we share your contact and vehicle information with certified mechanics in your area.
• Service Providers: We work with third-party providers who assist with hosting, analytics, and customer service.
• Legal Requirements: When required by law or to protect our rights and the safety of others.
• Business Transfers: In connection with any merger, acquisition, or sale of company assets.

We never sell your personal information to third parties for their marketing purposes.

4. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings
• Understand how you use our website
• Analyze traffic and improve our services
• Provide relevant advertising (with your consent)

You can control cookies through your browser settings. Note that disabling cookies may affect some website functionality.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including encryption, secure servers, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the following rights:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Object to certain processing activities

To exercise these rights, please contact us at privacy@nyccarproblems.com.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Quote request data is typically retained for 3 years unless you request earlier deletion.

8. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: